| Issue ID | 1352777 |
| Internal NHTSA # | 10948592 |
| Manufacurer | Mercedes-Benz USA, LLC. |
| Brand | MERCEDES BENZ |
| Model | ML350 |
| Model Year | 2009 |
| File date | 17/05/16 |
| Component | AIR BAGS |
| Product type code | VEHICLE |
| Description of the problem | Takata recall. I have been corresponding with the local dealer (fresno california) and the national office since i received the notice in may 2016. We have been very reluctant to drive the car for fear of "serious injury or death" as stated in the notice. When i call the local dealer, they say we have to go to headquarters and deny any responsibility--very unhelpful. Also note that this car experienced a faulty airbag deployment about 2 years ago (before the recall) and mercedes fixed the problem at no charge. My daughter was injured in the incident, but her injuries did not surface until after mercedes had us sign a settlement agreement. Her hearing and equilibrium has been impaired from the explosion of the airbag on the driver's side when she bumped a curb at a slow speed and they deployed. All of that information would be in mercedes files--we have copies. We have been advised by legal counsel that we should pursue an action against mbusa and our local dealer--maybe this is why they (mercedes) don't want to talk to us or help us. We have had to rent, borrow, or go without alternate transportation because we (myself and my daughter) are fearful of another improper (or proper) deployment. Finding other transportation has cost us money. We have kept track of the expenses and the loss of time. We need this car for transportation to work and everywhere else. We would appreciate a speedy resolution to this problem. We really don't want to sue. Thank you. |
| Vehicle Mileage at Failure | 40000 |
| Number of Occurences | 1 |
| Source of the issue | NHTSA WEB SITE |
| City and State | FRESNO, CA |
| VIN pattern | 4JGBB56EX9AXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | Y |
| Was part original equipment? | |
| No. of injured persons | 1 |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | 6 |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 15 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |